FAQs

FREQUENTLY ASKED QUESTIONS

HOW LONG UNTIL MY ORDER SHIPS?

5 to 7 days unless otherwise noted. Custom items may take longer. Covid-19 has increased this time slightly.

HOW WILL MY ORDER SHIP?
Twisted Images WV uses USPS for most of our Domestic Shipping. The postage fee includes USPS Tracking and insurance (when applicable). Cost increases by weight. Shipping options include:

  • First Class: $3.99
  • Standard: $4.99 Flat Rate (typically takes 3-5 Business Days) 
  • Priority Mail: $13.49 (typically takes 2-3 Business Days) 
  • Priority Mail Express: (when available)

We are not responsible for shipping delays and do not guarantee shipping times, which often times fluctuate during holidays.

WHAT IF I WANT TO PICKUP MY ORDER?
If you are local to Petersburg, WV, you have the option to choose our local pickup spot at checkout. Our current pickup location is the Petersburg City Parking Lot. Once selected, you must wait for an email from us confirming your pickup date and time. 


WHAT HAPPENS IF MY PACKAGE GETS LOST?
We ship packages with delivery confirmation and tracking. Once a package is marked "delivered," Twisted Images WV is not responsible for any missing packages due to theft or postal error. If you have not received a package marked "delivered," please check with your local post office.

CAN I PUT A RUSH ON MY ORDER?
We process orders in the order they are received. We currently do not offer the option to rush an order. 

CAN I EXCHANGE OR RETURN MY ITEM?
Please carefully order your sizes as each item is custom made for you making all sales final. We are unable to accept returns or exchanges unless we made an error on your order.  

CAN I CANCEL AN ORDER ONCE IT'S PLACED?:
Cancellations can be made within 24 hours after your order is placed.

DO YOU SHIP INTERNATIONALLY?
Twisted Images WV does not ship internationally at this time.