Current Processing Times
All orders are processed in the order they are received, however some orders will process sooner than others depending on the contents of the order. Due to increased demand for our items and to COVID-19's lasting effects on supply chains we are experiencing some delays in service.
- Website Items are currently at approximately 14-16 business days.
- Custom work is about 3 - 4 weeks.
- Fundraisers & Pre-orders are at approximately 3 weeks after ordering closes to the public.
*This stated time frame DOES NOT include time in transit if you are getting your order shipped.*
The above timeline is an estimate, but please know that we value your order and we are working very hard to process orders as fast as humanely possible.
Business days are considered Monday-Friday
Stay up-to-date with current TATs and others info by joining our facebook group at https://www.facebook.com/groups/twistedimageswvvip
LOCAL PICKUP FOR OUR MOOREFIELD AND PETERSBURG PATRONS
If you choose to pickup your order at one of our Pickup locations, please lookout for emails from us regarding times and dates of our meet-up. We will meet at designated locations according to the schedule below. This schedule is general and may change.
- Petersburg meet-up day is Friday evening
- Moorefield meet-up day is Friday evening
Once your order has finished processing, you will be notified via email that your order is ready for pickup. From this email we disclose the meet-up location and the exact time.
ANY ORDERS THAT ARE NOT CLAIMED WITHIN 90 DAYS BECOME PROPERTY OF TWISTED IMAGES WV LLC AND WILL BE PLACED BACK ON THE SHELF FOR OTHER CUSTOMERS. REFUNDS WILL NOT BE GIVEN FOR THIS MERCHANDISE.
Should you have any questions or concerns, please reach out to us at firstname.lastname@example.org and we will be more than happy to help you. Current support response times are 24-48 hours during business hours.